CREW AGAIN ASKS FEDERAL TRADE COMMISSION FOR COMPLAINTS AND INVESTIGATIONS REGARDING DELL'S "NEXT DAY SERVICE"
Contact:
Naomi Seligman // 202.408.5565
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25 Aug 2009 // Washington, D.C. - In a continued effort to expose Dell Inc.’s deceptive business practices, Citizens for Responsibility and Ethics in Washington (CREW) has filed additional Freedom of Information Act (FOIA) requests with the Federal Trade Commission (FTC) asking for copies of complaints about Dell’s “Next Day Service” warranties and documents that reflect whether the FTC has conducted investigations into the complaints.
In a January 2009 settlement with 34 state attorneys general, Dell agreed to pay $3.35 million to resolve allegations of deceptive advertising and failure to honor its warranties. A decision of New York’s Albany County Supreme Court also found that Dell engaged in misleading and deceptive business practices.
CREW is aware the FTC has received similar complaints, and the records CREW has requested could demonstrate whether and to what extent the federal government responded to this widespread problem.
CREW first asked for these records under the Freedom of Information Act (FOIA) on July 10, 2009.The FTC’s search for records, however, was flawed, and only provided a handful of complaints about Dell’s “Next Day Service” warranties. It is very unlikely these represent all of the complaints the FTC has received.
As a result, CREW filed additional FOIA requests designed to find both complaints about the “Next Day Service” warranties, and all complaints sent to the FTC regarding Dell.
CREW will post all of the information gathered on www.governmentdocs.org, CREW’s site which allows users to browse, search, and review hundreds of thousands of pages acquired through FOIA and other public disclosure, or “sunshine,” laws.
Read CREW's FOIA Requests in the Related Documents folder on the right.
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